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OEC110

La gestione dei processi IT attraverso ITIL e System Center

Prezzo

€ 1,890.00
(Iva esclusa)

Scheda tecnica

Scarica

Giorni

5 gg
Microsoft System Center è una piattaforma integrata per l'automazione e l'adattamento delle procedure, consigliate per la gestione dei servizi IT 
ITIL fornisce processi best practices per la risoluzione degli eventi imprevisti e dei problemi, il controllo delle modifiche e la gestione del ciclo di vita delle risorse.
 
In questo corso, realizzato a 4 mani, l'obiettivo sarà di far comprendere agli studenti la teoria che sta alla base dei processi IT e subito dopo la pratica attraverso l'utilizzo della piattaforma Microsoft System Center.
Il corso è rivolto ai Professionisti IT che vogliono comprendere la gestione dei processi IT, dalla teoria alla pratica.


ITIL (2 giorni) 

La prima parte del corso sarà dedicata alle best practices ITIL nella gestione dei processi IT. Saranno affrontati i seguenti processi: 

Incident Management

Problem Management

Request Fulfillment (Service Requests)

Catalog Management

Change Management

Configuration Management

Release Management

Service Level Management


 System Center (3 giorni)

 Nella seconda parte del corso questi stessi processi IT verranno applicati a System Center.

 Configuring base settings in Service Manager

 • System Center 2012 R2 / System Center 2016  Service Manager Base Configuration

           o Sharepoint configuration in SCSM 2012 R2

           o New Self Service Portal in SCSM 2016

           o SQL Configuration / SCSM 2016 use of SQL Availabilty Group

Configuring Notifications

Integrating System Center 2012 R2 / System Center  2016 Service Manager using Connectors

Configuring the Exchange Connector

Configure System Center Connectors 

Configuring Business Services

Configure Service Manager Settings

Configure the Active Directory Connector

Configure User Roles

Configure Notifications

Lab: Configuring System Center 2012 R2 Service Manager


Configuring Incident and Problem Management

Describe and Manage Incidents 

           o Create an Incident using the Service Manager Console

           o Create an Incident Template

           o Using Incident Templates

Describe and Manage Problems

           o Group Incidents and create a Problem Record

Using Queues and Views with Incidents and Problems 

           o Create Queues and Views to filter Incidents

Lab: Configuring Incident and Problem Management


Configuring Activity, Change and Release Management

Managing Activities in Service Manager

           o Create a Change Request with Review Activities

           o Approve Activities and complete the Change Request

Configuring Change Management

Configuring Release Management

          o Create a Release Record to control a software update deployment

          o Create a Change Request and link Activities in the Release Record

          o Configure Release Record Workflow Rules for Notification

Lab: Configuring Change and Release Management

Configuring and Managing Service Requests 

The Service Catalog, Request Offerings and Service Offerings

          o Create a Request Offering

          o Create a Service Offering and include the Request Offering

Managing Service Requests and Catalog Groups

The Self-Service Portal (Sharepoint vs New Portal)

          o Submit a Service Request in the Self-Service Portal and then fulfill the Service Request in the Service Manager                      Console

          o Raise an Incident from the Self-Service Portal and Resolve it in the Service Manager Console

Datacenter Resource Provisioning with the Cloud Services Process Pack

Configure the Cloud Services Process Pack 

Provision a Virtual Machine using the Cloud Services Process Pack

Lab: Configuring and Managing Service Requests


Configuring Service Level Management

Configuring Service Level Management

          o Create a Service Level Objective for an Incident SLA

          o Create a Service Level Objective for a Service Request SLA

Viewing SLA information in Service Manager

          o Configure SLA Notifications

Lab: Configuring Service Level Management


Sede Data P