This course uses scenarios to instruct Level 2 IBM® Lotus® Notes® and Lotus Domino® Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that you will be diagnosing and resolving on a daily basis. During the scenarios, perform common Lotus Domino Administrator tasks; manage user workstations; and troubleshoot server, database security, and user database issues. You also troubleshoot mail routing and delivery, Lotus Notes mail, and replication issues. For an effective helpdesk tool which can help provide tips and just in time training to your users also look at MultiMedia Library for Lotus Software.
This intermediate course is for Lotus Domino and Lotus Notes Help Desk Level 2 Support Representative responsible for pw security, Notes ID recovery, and troubleshooting minor issues, such as accessing a user's mail, and managing Lotus Notes.
You should have:
You should attend or have equivalent skills for Help Desk Basic Troubleshooting for IBM Lotus Domino 8 (D8350).
Lesson 1: Introducing IBM Lotus Domino Help Desk troubleshooting
Lesson 2: Managing the user's workstation
Lesson 3: Managing server and database security issues
Lesson 4: Managing user application issues
Lesson 5: Troubleshooting mail routing and delivery
Lesson 6: Troubleshooting Lotus Notes mail issues
Lesson 7: Troubleshooting replication
For practical, hands-on training, labs are included at the end of select lessons. To reinforce the instruction, activities or Checkpoints are included at the end of select topics within a lesson.